RETURNS
Sometimes things don't work out the way you expected, and that's okay! Merchandise may be returned within 30 days of delivery date.
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Items must be unworn, in sellable condition, including all tags, parts, and accessories.
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Include Packing Slip or Order Confirmation email with return.
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Original Shoe Box or accessory packaging must be included.
If 30 days have passed since your purchase or your item is worn, we cannot offer you a refund or exchange. We kindly suggest trying your Freebird shoes on a carpeted surface to avoid signs of wear. We reserve the right to deny any items that do not meet our policy's requirements. Should you choose to exchange, please keep in mind that you're limited to one exchange for full-price items. Availability is not guaranteed and depends on stock when processing the return.
PROCESSING RETURNS
For the 48 contiguous United States, you can visit our returns portal. In this portal, you are able to return, exchange, or receive store credit to apply to a new order. Customers who have purchased Redo with their order are eligible for a pre-paid return label. If you didn't originally purchase Redo with your order, you will be able to create a return label through our portal. Keep in mind this price will be deducted from your refund total. Print your prepaid return label or bring the QR code to be scanned at FedEx or UPS where a label can be printed for you. Product ordered through Facebook or Instagram Shop can ONLY be returned
Start Return / ExchangeYou’ll need the following information to begin processing your return.
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Order number
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Zip code OR phone number OR email
Select the eligible item you would like to return/exchange and follow the prompts via the portal.
Please note if you are unable to select a specific item the following reasons may apply:
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Final Sale Item (not eligible for return)
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Past 30-day return policy
If you are unsure why you received the "unavailable for return" message and the two above items do not apply, please reach out to us directly at orders@freebirdstores.com. Customers located in APO/FPO/DPO & International countries are responsible for paying ALL return shipping charges.
GIFT RETURNS
Gift returns can be exchanged or issued as store credit to be used at a later time. If opting to return instead, it will be processed back to the gifter's original method of payment.
PURCHASES MADE THROUGH FACEBOOK & INSTAGRAM
Items purchased through social channels (ex: Facebook & Instagram) are ineligible for exchange. Customers must return, and place a new order. Please reach out to our customer service team for any questions.
*Price adjustments are not eligible on items purchased through social channels.
IN-STORE CASH PURCHASES
All in-store purchases paid with cash are only eligible for in-store credit when returning through the returns portal.
RESPONSIBILITY
Returned items are your responsibility until they arrive at our processing facility - so make sure they’re shipped properly and can’t get harmed along the way!
In case you need to contact us about your return, we recommend keeping the return receipt for security and tracking purposes.
Freebird Stores is not responsible for any items that are returned incorrectly. We reserve the right to deny any items that do not meet our policy's requirements.
ORIGINAL CONDITION
Purchases will be eligible for return if the following applies; Soles must be in original condition (ex: unworn soles and heel caps, no visible scuffs or signs of wear), original tags, appropriate accessories, and parts. Please contact our customer service team with additional questions at orders@FreebirdStores.com.
EXCHANGE ONLY POLICY
Items bought with discount codes labeled "Exchange Only" or products tagged as such in the cart, checkout, and order confirmation email are eligible for exchange only and cannot be returned.
INTERNATIONAL ORDERS
All orders placed outside of the 48 contiguous states (international orders) are not eligible for exchange. You may return your items, provided they meet our return requirements. However, a prepaid return label will not be provided and any customs duties, taxes, or fees incurred during the return shipment are the responsibility of the customer.
FAQ
Should you choose to return an item you paid to ship VIA expedited shipping, your shipping charge will NOT be refunded with your return. This charge is paid to our shipping carrier to ensure you receive your item in the allotted time frame selected at checkout.
Upon arrival, please allow our returns team 10-14 business days to process your item. All items returned are thoroughly inspected post-arrival. Please note, refunds may take an additional 10-14 business days to reflect on your given bank statement. All refunds will be processed to the original form of payment.
Yes! We can. You will need the original order number or gifter’s full name, email address, and zip code to start this process.
We do accept online returns in-store. Items must be unworn, in sellable condition, and include all tags, parts, and accessories and will be refunded to the original form of payment For retail locations click here.
We are happy to provide a refund for hats returned in brand new, unused + sellable condition within 30 days of purchase. All returned hats will be inspected upon arrival. *Exclusions Apply
Items purchased from our Final Sale page are offered at an exclusive price and will not be eligible for return or exchange.
Gift cards purchased online, and in-stores are not eligible for return.
Please follow the steps below for your return.
Pack your item(s) and their correlated Packing Slip (found in a white envelope) into the original shoe box/packaging.
Drop your package at the carrier location correlated with your return label.
Obtain a receipt upon drop-off of your return for security and tracking purposes.
When you opt-in for Redo at checkout, you are eligible for a pre-paid return label through our returns portal.
If you choose not to purchase Redo, you can still return your items, however, the return shipping cost will be deducted from your refund amount.
All returns are subject to the guidelines outlined in our Return Policy.
